ku8 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how ku8 ("ku8", "we", "us", "our") collects, uses, stores, and discloses information about users ("Member", "you", "your") of the ku8 online gaming platform available at ku8.bar and any associated services (collectively, the "Platform"). This Policy forms part of and should be read together with our Terms & Conditions.

By registering an account on ku8, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, please do not use the Platform.

ku8 is committed to protecting the privacy of all members, particularly those accessing the Platform from Bangladesh. We comply with applicable data protection principles and apply industry-standard security measures across all systems that process personal data.

2. Personal Data We Collect

ku8 collects personal data in the following categories:

2.1 Registration Data

When you create a ku8 account, we collect your full legal name, date of birth, residential address in Bangladesh, email address, and a contact phone number. This information is required to open and maintain your account and to comply with our Know Your Customer ("KYC") obligations.

2.2 Identity Verification (KYC) Data

Before processing your first withdrawal, we require identity verification documents. These may include a copy of your Bangladesh National ID Card (NID), passport, or driving licence, together with a proof of current residential address (such as a utility bill or bank statement) and, where required, proof of ownership of your payment method. KYC documents are processed by our verified identity verification partner and stored securely for the duration of your membership.

2.3 Financial and Payment Data

When you make deposits or request withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other accepted payment methods, we record transaction references, amounts, timestamps, and the payment method identifier (such as a mobile wallet number or masked bank account number). We do not store full payment card numbers or mobile banking PINs on our systems.

2.4 Gameplay and Activity Data

We record your gaming and betting activity on the Platform, including games played, wagers placed, results, session durations, and bonuses claimed. This data is used for account management, responsible gaming monitoring, fraud detection, and product improvement purposes.

2.5 Device and Technical Data

We automatically collect certain technical information when you access the Platform, including your IP address, device type and operating system, browser type and version, screen resolution, and referring URL. We also collect session cookies and similar tracking technologies as described in Section 7 of this Policy.

2.6 Communications Data

When you contact our support team via email or live chat, we retain records of those communications, including the content of messages, timestamps, and any attachments. This data is used to resolve queries and improve the quality of our customer service.

3. How We Use Your Personal Data

ku8 processes personal data only for legitimate purposes directly connected to the operation of the Platform and the provision of services to our members. Specifically, we use your data for the following purposes:

• Account Management: Creating and maintaining your ku8 member account, processing login authentication, and managing account preferences.
• Payment Processing: Facilitating deposits and withdrawals via your chosen payment method and reconciling transaction records.
• Identity Verification: Fulfilling KYC requirements to verify your age, identity, and residential address before enabling full withdrawal access.
• Fraud and Security: Detecting and preventing fraudulent activity, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct outlined in our Terms & Conditions.
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and applying self-exclusion, deposit limit, or cooling-off measures where requested or required.
• Customer Support: Responding to enquiries, resolving disputes, and improving the overall quality of service provided to ku8 members.
• Promotions and Bonuses: Administering bonuses, promotional offers, and loyalty programmes — including seasonal promotions tied to BPL, T20, Eid, Pohela Boishakh, and other events — to eligible members who have not opted out of marketing communications.
• Legal Compliance: Meeting obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.
• Platform Improvement: Analysing aggregated, anonymised usage data to understand how members interact with the Platform and to improve game offerings, navigation, and performance.

4. Sharing of Personal Data

ku8 does not sell, rent, or trade your personal data to third-party marketers. We share your information only in the following limited circumstances:

4.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction data with the relevant payment service providers (bKash, Nagad, Rocket, Upay, and banking partners). These providers operate under their own privacy policies and are contractually required to protect the data shared with them.

4.2 Identity Verification Partners

We use a third-party KYC verification service to process identity documents submitted during account verification. This service receives only the minimum data required to complete the verification check and is bound by strict data processing agreements.

4.3 Game Technology Providers

Game studios and platform technology providers (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised session identifiers required for game operation and fairness auditing. These providers do not receive your full name, contact details, or financial data.

4.4 Legal and Regulatory Authorities

ku8 may disclose personal data to regulatory bodies, law enforcement agencies, or judicial authorities when required to do so by applicable law, court order, or lawful regulatory request. In such cases, we will disclose only the minimum information necessary to comply with the legal obligation.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ku8's business, member data may be transferred to the successor entity. We will provide notice to affected members before any such transfer takes effect and ensure that the successor entity is bound by privacy obligations no less protective than those set out in this Policy.

5. Data Retention

ku8 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of your membership with ku8.
• Transaction records: Retained for a minimum of five years following the transaction date for anti-money-laundering compliance purposes.
• KYC documents: Retained for a minimum of five years from the date of account closure or the date of the last transaction, whichever is later.
• Customer support communications: Retained for two years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal proceeding.
• Marketing preferences and consent records: Retained for the duration of your account and for two years following account closure.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual member.

6. Data Security

ku8 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the ku8 Platform.
• Bcrypt hashing for stored account passwords — ku8 staff cannot read or recover your password.
• Role-based access controls restricting internal access to personal data to staff who require it for their job function.
• Regular third-party security audits and penetration testing of Platform infrastructure.
• Secure, encrypted storage for KYC documents with access logging.
• Two-factor authentication options available to members for account login.

While ku8 takes all reasonable precautions to protect your data, no internet-based service can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us promptly if you believe your account has been compromised.

7. Cookies and Tracking Technologies

ku8 uses cookies and similar tracking technologies to improve Platform functionality, remember your preferences, and analyse usage patterns. The types of cookies we use are:

• Essential cookies: Required for the Platform to function correctly, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your language preference, game display settings, and previously visited sections of the Platform.
• Analytics cookies: Collect anonymised data about how members navigate the Platform to help us identify and resolve usability issues.
• Fraud prevention cookies: Help detect suspicious access patterns and protect your account from unauthorised login attempts.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. ku8 does not use third-party advertising cookies or serve targeted advertisements based on your gaming behaviour to external ad networks.

8. Your Privacy Rights

As a ku8 member, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Request". We will respond within 30 days of receiving a valid request.

Please note that certain rights are subject to limitations. For example, we cannot delete transaction records that we are legally required to retain for anti-money-laundering purposes. Where we are unable to fulfil a request in full, we will explain the reason in our response.

9. Marketing Communications

With your consent at the time of registration, ku8 may send you promotional communications about new games, bonus offers, seasonal promotions, and platform updates via email or SMS. These communications are sent in English and are tailored to the Bangladesh market, including event-based promotions around Eid, Pohela Boishakh, the BPL cricket season, and other relevant occasions.

You may opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email, by updating your notification preferences in your account settings, or by contacting [email protected] directly. Opting out of marketing communications does not affect the delivery of essential transactional messages such as deposit confirmations, withdrawal notifications, or security alerts, which are sent regardless of marketing preferences.

10. Third-Party Links and Services

The ku8 Platform may contain references to game studios and payment providers whose services operate under their own independent privacy policies. ku8 is not responsible for the privacy practices of third-party game providers or payment processors. We encourage you to review the privacy policies of any third-party service you interact with in connection with your ku8 account.

11. Minors and Child Protection

The ku8 Platform is strictly for persons aged 21 years and above. ku8 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account, forfeit any associated balance, and securely delete the data. If you believe a minor has accessed the Platform, please notify us immediately at [email protected].

12. Changes to This Policy

ku8 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, we will provide notice via the Platform or by email to the address registered on your account. The "Last Updated" date at the top of this Policy will always reflect when the most recent revision was made. Continued use of the Platform after the publication of a revised Policy constitutes your acceptance of the updated terms.

For any questions, concerns, or requests relating to this Privacy Policy, please contact our support team. Email: [email protected] — available 24 hours a day, 7 days a week. Our team typically responds within 2 hours during peak Bangladesh Standard Time (BST, UTC+6) hours.